PLEASE REGISTER TO JOIN US ONLINE NOVEMBER 9 @ 2:00PM ET

It’s become a chronic problem in healthcare: losing patients for profitable service lines due to a poor and unremarkable online and offline experience. For one integrated health system, keeping just 1% of its patients resulted in an additional $1 million in annual revenue.

Join us for a deep look at the direct impact of customer experience on patient loyalty and specific steps you can take to stop the leakage.

  • Why leakage is a growing problem that doesn't get enough attention
  • 4 marketing and service strategies for driving greater patient loyalty
  • How to identify the moments across your customer journey that need the most attention
  • Practical advice and best practices from Joslin Diabetes Center and other leading health organizations

OUR SPEAKERS
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Vicki J. Brown

Marketing Consultant and Former Chief Marketing Officer for Joslin Diabetes Center.

@bostonflamingo

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Shawn Gross

Chief Digital Strategist and Healthcare Practice Lead at White Rhino

@shawngross